FAQs Gift Cards & Discount Tickets
Frequently Asked Questions: Gift Cards and Discount Tickets
How do I check the balance on a gift card or an e-gift card?
If your gift card or e-gift card contains a PIN (example below), you may check your balance online. If you do not have a PIN, you can bring your gift card to any Marcus Theatres location and an associate will be happy to check your balance for you. You can also call our sales team at (800) 274-0099 x 1.
Where can I purchase a Marcus Theatres Gift Card?
Do you have e-gift cards?
Yes. We have e-gift cards that are available for purchase and immediate delivery from our Online Gift Store.
Can I purchase gift cards and e-gift cards in any denomination I choose?
Do gift cards or e-gift cards ever expire?
No. Our gift cards never expire and do not carry any dormancy fees.
Can gift cards and e-gift cards be redeemed online?
Yes, gift cards and e-gift cards issued with a PIN can be redeemed at MarcusTheatres.com or through our Marcus Theatres app. If your gift card does not have a PIN, you can redeem your gift card at any Marcus Theatres location.
Do gift cards and e-gift cards have any restrictions?
They are redeemable at any Marcus Theatres location. Gift cards are valid towards any ticket or food and beverage item. Gift cards cannot be used to purchase other prepaid items, such as discount tickets, passports, or other gift cards.
Can your gift cards be personalized?
Yes. We offer a variety of custom gift cards for every occasion for a small fee. You can view these options on our personalization page.
Can gift cards and e-gift cards be reloaded?
Yes. Marcus Theatres gift cards can easily be reloaded online for continuous entertainment! Plus there’s a 5% discount for reloads of $100 or more. Reloads take just one business day and can be completed through our Online Gift Store.
What are discounted tickets?
Marcus Theatres Discount Movie Tickets are printed admission tickets that can be redeemed for the movie of your choice, all while saving up to 50% on general admission pricing. Discount Movie Tickets make the perfect gift or employee incentive. Visit our Online Gift Store or call our sales team at (800) 274-0099 x 1 for more details.
Is there a minimum quantity for a discount ticket purchase?
Yes, you must purchase a minimum of 20 discount tickets from our Online Gift Store or at participating theatre locations. Note, our theatres only carry Discount Diamond Tickets is books of 20 tickets.
Is there an expiration for discount tickets?
No. Our discount tickets carry no expiration dates.
Can discount tickets be redeemed online?
While all discount tickets can be redeemed at any of our theatre locations, only vouchers with 18 digits may be used online.
Are discount tickets valid for evening and weekend showtimes?
Yes. Discount tickets are valid for any day of the week and any showtime.
Is there a surcharge on discounted tickets?
Surcharges may apply. Visit the Online Gift Store for surcharges associated with discounted tickets.
Do you have a discounted ticket that includes concessions?
Marcus Theatres does not offer any discount ticket that includes concession items.
Can Marcus Gift Cards be redeemed to purchase gift cards or other Discount Ticket products?
No, gift cards cannot be used to purchase other gift cards or discount ticket products.
What are the Gift Card Terms and Conditions?
Marcus Theatres Gift Cards are redeemable toward box office, concessions, and food and beverage purchases made at participating Marcus Theatre locations, online at MarcusTheatres.com, and through the Marcus Theatres mobile app. Marcus Theatres e-Gift Cards may not be used to purchase gift cards or other discount tickets. For online purchases, the Gift Card must cover the total purchase price and may not be used with other forms of payment. Protect your gift card and treat as you would cash, as Marcus Theatres is not responsible for lost or stolen gift cards. Not redeemable for cash except as required by law. Please visit MarcusGiftCards.com for a list of Marcus Hotels & Resorts™ locations that also accept Marcus Gift Cards. A gift card has no expiration date or fees associated with its use.
Who can I contact if I have additional questions about Marcus Theatres Gift Cards and/or Marcus Theatres Discount Movie Tickets?
Please call toll free (800) 274-0099 x 1, email us at salesrep@marcustheatres.com or visit ANY Marcus Theatres location near you.
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Have questions about group sales, advertising, or donations? Customer Care service is available 9AM - 5PM on normal business days. Please email ask@marcustheatres.com
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